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ITC S2, E9 - Why Do I Get an Error Message When Going to Some Websites?

Aaron Swann - Virtual CIO, InfoSystems

Josh Davis - VP of Marketing, InfoSystems

In this episode, Aaron and Josh discuss a question from a listener - "When I try to go to websites, I sometimes get error messages. What are they trying to tell me?" Error messages look like this, "This site is not secure," "Certificate can't be trusted," or "Your connection is not secure," and are all too common. They pop up for numerous reasons and are famously difficult to troubleshoot for everyday website browsers. Difficult terminology following the error messages creates confusion and leads to hastily made decisions to bypass and continue on.

Why Am I Getting This Error Message
There are a number of reasons people get error messages when attempting to visit a website. Reasons range from simple typos in the URL to website owners that haven't applied recommended security features to their websites (such as SSL certificates). Troubleshooting The Error Message
Error messages are presented for your safety and should never be bypassed. Bypassing an error message could lead to your personal information being compromised. There are simple steps you can take to ensure your safety after running into an error message:

- Check for typos in the website URL: Simple typos lead to broken pages and can bring you to dangerous websites

- Email the company and inform them of the issue: The company may be unaware

- Call the company and inform them of the issue

- If you continue on to the site, don't enter personal information: This could lead to compromises

- Ask an expert: Ask someone in IT who has the training and experience to get you the help you need

Solutions
While there are steps you can take to understand and troubleshoot error messages, there are also simple solutions to solving this issue. This is especially important for website owners. Proving to Google and to virtual visitors that your website is secure and trustworthy is crucial to your business's success. A simple way to do this is howsmyssl.com. Recommended by Aaron as a way to, "check your browser and make sure it's looking for the proper things it should". More Information
We'd love to hear your feedback. If you have any questions, you can text us at 423-697-9528 or email marketing@infosystems.biz.