This post originally appeared on Red Hat, May 17th, 2021.
We are proud to hear of the innovative ways our customers use Red Hat solutions to improve business processes and present better products to their customers and communities. In addition to the Red Hat Innovation Awards winners we announced as part of the Red Hat Summit 2021, see how four customers have found more efficient ways to work using Red Hat products and services in this month’s customer success stories highlights.
Setting up citywide emergency operations with Red Hat Ansible Automation Platform
The City and County of Denver manage and coordinate public services for residents and visitors, from waste and traffic management to recreation and property taxes. This work became even more important—and more challenging—when the COVID-19 pandemic forced a rapid, long-term shift to remote work.
The city decided to use Red Hat Ansible Automation Platform to automate provisioning, application deployment, and configuration management for its Microsoft Teams deployment. Denver had previously adopted Ansible Automation Platform and begun creating playbooks, but the pandemic presented an opportunity to try the technology to solve a critical production need.
Ansible Automation Platform has helped Denver rapidly adapt to support a net 514% increase in the use of Microsoft Teams by more than 15,000 employees working from home.
Previously, it took Denver 20 minutes to manually create an individual Team, but with Ansible Automation Platform the same task takes less than one minute. And with more than 1,300 Teams created, Denver estimates it has saved 372 work hours just by automating one of many tasks.
Automation also helped enable the city to create a COVID-19 virtual emergency operations center (EOC), with 75% completed over the course of a weekend. After successfully using automation for remote work, Denver is now planning to create an automation Center of Excellence to find new use cases, promote successes, and gather the metrics to support change.
Read the case study to learn how the City and County of Denver automated provisioning and scaling tasks with Red Hat Ansible Automation Platform.
Fusing technology and DevOps solutions for New Zealand’s largest telecommunications provider
Spark New Zealand is the country’s largest telecommunications and digital services company. It was among the first companies in New Zealand to adopt an agile model across its entire organization. To support its shift from a centralized, hierarchical approach to an agile approach with cross-functional, self-managing teams, Spark needed an equally adaptable, responsive IT architecture.
"Our previous, monolithic platform was reaching the end of its lifecycle. We needed to ensure legacy applications still ran, so we wanted to replace applications in a way that kept specifications and integrations the same," said Nilay Rathod, Domain Chapter Lead, Spark New Zealand.
After evaluating options and completing a proof of concept (POC), Spark New Zealand decided to replace its legacy integration platform with Red Hat Fuse and introduce Red Hat OpenShift and Red Hat AMQ. The service provider chose to work with Red Hat to adopt a DevOps-ready integration solution and microservices-based architecture, supported by automation.
To help its teams succeed with these new integration technologies, Spark worked closely with a Red Hat solution architect, Red Hat Customer Success Manager, and a Red Hat Technical Account Manager (TAM). With help from Red Hat’s experts, Spark designed and deployed its new integration platform within weeks. Two issues during testing were easily fixed, and the service provider migrated its first five services to the production deployment.
The service provider also engaged Red Hat Training to deliver four on-site training sessions: two on Red Hat Fuse and two on containers, Kubernetes, and Red Hat OpenShift administration. These sessions helped Spark’s development and engineering teams build related skills with hands-on experience.
View the full case study to see how Spark counted on our expert support for not only new technology, but a new way of working.
Snapshots of success from customers in LATAM
INVIMA is Colombia’s National Regulatory Agency, and it sought to increase efficiency in health registration processes to provide better service to Colombian citizens. Get some highlights of how it developed and implemented a platform on Red Hat and reduced response times from six months to near real time in the snapshot.
In another customer success snapshot, see how creating a container environment using Microsoft Azure Red Hat OpenShift helped Andreani Logistics Group, which operates in Argentina and Brazil, scale to meet a 45% increase in demand.
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