Our team is excited to announce that moving into 2021, InfoSystems’ Client Care will be transforming into our CSOC (Customer Support Operations Center). Rest assured, the CSOC will continue to set the bar high for Managed Service Providers when it comes to Level One (Help Desk) and Level Two (Tier Two) systems engineering support.
Our CSOC can streamline and simplify your organization’s IT support needs and ensure that your technical inquiries receive rapid response with resolutions that meet or exceed expectations.
Our clients continue to trust our technical staff of experts to not only respond to end user issues and system break/fix outages, but to also proactively monitor systems while performing predictive failure analysis and responding to system and security-based alerts. Additionally, InfoSystems’ CSOC can perform patch management to ensure that the latest vendor security patches and updates are quickly implemented.
Our managed services and support teams hold an impressive number of industry certifications from best-of-breed technology vendors such as Microsoft, Dell Technologies, HP, VMware, IBM and Blackberry Cylance, as well as rank above average in years of experience. Our skills and experience, along with a personalized approach and an extensive partner portfolio, truly set us apart from other support service teams.
InfoSystems’ CSOC utilizes the latest in agent-based technology, allowing us to perform the vast majority of the services you need remotely, which speeds up the resolution process and ensures the health and safety of our collective teams during the global health crisis. If a situation requires onsite, in-person remediation at your facility, InfoSystems can easily dispatch a technical resource to your location, who obides by our own internal COVID-related safety guidelines, as well as the guidelines set forth by your organization.
Please give us a call today at 423.697.9500 to talk about your remote support needs. Whether you need complete outsourcing as a service or are looking for staff augmentation, from 8-5 business hours to 24/7/365 comprehensive support, InfoSystems will work with you to implement a CSOC program that is best suited to your organizational needs.