As a non-IT executive that has responsibility for IT, I often feel "outgunned," especially in the area of security. Like everything else technical, I'm sometimes unsure if the direction we've taken is the right one. I'm responsible, but I'm usually led by employees and vendors, not my own knowledge. The following questions are designed to…
Dim the lights. Set the alarm. Lock the doors. It's a nightly ritual for most small business owners. The thud of the deadbolt and the alarm that rushed you out, are reassuring sounds that things are safe. But an unsuspecting security threat lurks online and is often overlooked. How are you protecting your business from cyberattacks? According…
Managed Services is Outsourcing 2.0 Twenty years ago, IT Outsourcing was only affordable to Fortune 1000 companies. The work involved replicating mostly mainframe systems, documenting processes, and even hiring full-time employees. Discipline was strict and financial discipline, in particular, was paramount. Service levels were defined and measured, sometimes for the very first time. Changes to the…