Communication systems in the office setting may cause headaches for CIOs and business leaders. Often clunky and with high maintenance costs, aging communications systems may be responsible for missed customer calls.
Many companies are unaware that a cloud-based solution could be within reach. With these systems, businesses and employees have the ability to work from anywhere and stay connected — securely — with the office.
InfoSystems engineer, Jay Headrick, helps clients from businesses of all sizes, from a handful to hundreds of users, integrate state-of-the-art communications solutions. As a Mitel partner, InfoSystems engineers help customers find a communication system that best meets their needs.
“The Mitel system can fit any size customer very well, offering the complete spectrum of services: conferencing, video conferencing, instant messaging, user presence, SMS texting from your desktop, Office 365 integrations, and more,” Headrick says. “It's packed full of features. We’ve worked with many different vendors over the years and understand how crucial a communications system is to a customer’s business.”
As customers transition to a new system, InfoSystems engineers create a seamless process and connect customers directly with a Mitel associate to help guide the demo, migration, and launch.
The Benefits of the Cloud
Headrick encourages customers to consider these questions when considering an updated communications system:
- How important is our communication with customers?
- Can my employees work in and out of the office?
- How much business do we lose when our phone system is down?
For companies reliant on effective customer communication and those with a workforce spread across locations — or working from home — cloud-based systems present a seamless option for not missing calls and staying connected.
“Among the main benefits of cloud-based communications systems like Mitel is the ability to work from anywhere,” Headrick says. “Through Mitel, users can have a phone on their desk, an app on a cell phone, and software on their laptop or PC/Mac. Users are ready to work anywhere, which is particularly relevant as more employees work from home during the COVID-19 pandemic. Mitel Connect enables users to track all calls in and out with an easy-to-use reporting system, something that would have been costly in the past.”
With cloud-based systems, clients miss fewer calls, as employees can respond from anywhere. Additionally, power outages won’t affect the communications system with the ability to connect remotely. Services are hosted at Mitel’s geo-redundant data centers across the country and will stay online even in the rare event of a data center going offline.
Systems stay up-to-date without expensive upgrades and updates, according to Headrick, and cloud systems don’t require hefty infrastructure and equipment like battery backups and high power bills. They’re easily scalable and easy to install.
Finding the Right Fit
While technology has transformed many companies, telephony is still a major part of communication for companies of all sizes. The InfoSystems telephony group brings more than 35 years of experience working with these systems. Engineers have managed multiple vendors and understand how important communications systems are for customer-driven business.
“We use the knowledge we’ve gained over the years to help customers streamline and set up systems that work best for their company,” Headrick says. “In our department, no two users are the same. We help customize the solution to fit each customer and user. Our team’s knowledge and experience really set us apart and ensures our customers are happy with their communications solution.”